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The government, on its part, can make it mandatory for companies to install GPS in cabs to have a stronger monitoring. Zia Sheikh, the COO of Infowavz International, a Mumbai based Call Centre says, “We try to reassure the relatives of our women employees by organizing Family Days on a regular basis.” (4) However, the BPO industry is making an attempt to address this aspect as well. In many cases the women are forced to quit their jobs because of the disapproval of the husband and his family. Even if the woman is happy and satisfied with her night duty job, and is getting an excellent remuneration for it, but her troubles may begin once she gets married. The socio-cultural factors also work against the women who are employed with BPO and Call Centres in India. These measures have improved the situation considerably, though it still does not make the women employees feel 100% safe, especially when they work in night shifts.

#Callcenter girls drivers

Adequate background checks on the designated cab drivers are also made by the employers. Internal hotlines and SMS services have been introduced to monitor the well-being of commuting employees. Many company rules stipulate that women must travel only in the presence of another male employee.

Company-sponsored pick-up and drop vehicles have been provided for women employees. Following several incidents of crimes against women BPO employees, many BPO companies have tightened their safety policies. Safe transportation for women continues to remain a major challenge in the BPO and Call Centre industry.

There is a general lack of confidence among women at junior levels to speak up against issues such as “graveyard shifts” (night shifts) and lack of adequate safety and security measures. As per Nirmal Mirza, the CEO of, communication and self-expression are the key challenges that women working in the BPO and Call Centre industry still face in India. However, despite such a major economic contribution of women to the industry, several challenges faced by them still remain to be addressed. In 2009, the industry contributed nearly 2.5 percent to the GDP (1).Īt present, women workers constitute about one-third of the total Call Centre and BPO workforce in India. According to a Nasscom-McKinsey study conducted in 2007, the Indian BPO industry grew 7 times the annual GDP growth. Ever since then, India’s BPO industry has never looked back, and it continues to grow from strength to strength. Towards the end of the 20th century, when the western world was preparing itself for the great Y2K database threat, it opened the doors for India as an important back-office destination of the world. Share your Story about Working for a Platform.Daily updated Graphs on Living and Working during Coronavirus.Daily updated Maps on Living and Working during Coronavirus.Coronavirus Work & Life in Maps and Graphs - updated daily for India.Survey on Living and Working in India during Coronavirus.Living and Working during the Coronavirus Pandemic.Minimum Wages versus Living Wages - a video.Why is there a difference in living and minimum wage in Maharashtra.Media & Journalism - Working Conditions India.Minimum Wages across India and Skill levels.